Sapia.ai incident

Customers unable to login to TalentHub

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Resolved on October 20, 2026, affecting TalentHub Portal.

resolved Oct 20, 2026, 01:59 PM UTC

Customers in the US-East-1 region were unable to login to TalentHub. Authorised Users received an "Sign in failed, please contact support." error message on sign in.

Started
Oct 20, 2026, 01:59 PM UTC
Resolved
Oct 20, 2026, 01:59 PM UTC
Duration
–
Detected by Pingoru
Oct 20, 2026, 01:59 PM UTC

Affected components

TalentHub Portal

Update timeline

  1. resolved Oct 20, 2026, 01:59 PM UTC

    Customers in the US-East-1 region were unable to login to TalentHub. Authorised Users received an "Sign in failed, please contact support." error message on sign in.

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