Resolved after 6 minutes, affecting Expense and Request and 1 more, on June 13, 2025.
Impact as Reported: In the US2 Data Center, access to Concur Expense, Concur Request, and Concur Travel through the SAP Concur website and SAP Concur mobile app was below expected level. After logging in, affected users may have encountered a home page with tile alerts indicating service disruption. Root cause: The incident response team has identified that an update to a network component part of the home page service inadvertently introduce a defect causing increased memory utilization that had not manifested during pre-production testing. The increased memory utilization briefly caused some of the calls processed thorugh the home page service to time out and result in customer disurption until the service capacity automatically scaled up and restored service.
Affected components
Update timeline
- resolved Jun 13, 2025, 08:33 PM UTC
In the US2 and EU2 Data Centers, access to Concur Expense, Concur Request, and Concur Travel through the SAP Concur website and SAP Concur mobile app was below expected level. After logging in, affected users may have encountered a home page with tile alerts indicating service disruption. As the Incident Response Team was being assembled, services self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jun 16, 2025, 06:31 PM UTC
In the US2 Data Center, access to Concur Expense, Concur Request, and Concur Travel through the SAP Concur website and SAP Concur mobile app was below expected level. After logging in, affected users may have encountered a home page with tile alerts indicating service disruption. After further investigation, we determined this issue did not cause any significant disruption to EU2 customers. A subsequent review of our monitoring and logging systems show that the errors our team detected in EU2 were specifically related to the maintenance window for Analysis/Intelligence services occurring at the same time of this incident. This issue has been removed from the EU2 dashboard on Concur Open, EU2 customers will receive no further notifications.
- resolved Jun 26, 2025, 08:32 AM UTC
Impact as Reported: In the US2 Data Center, access to Concur Expense, Concur Request, and Concur Travel through the SAP Concur website and SAP Concur mobile app was below expected level. After logging in, affected users may have encountered a home page with tile alerts indicating service disruption. Root cause: The Incident Response Team is investigating a transient spike of errors from two services invoked when serving the SAP Concur home page. We will provide an update once the root cause is identified. Corrective Actions: Corrective actions will be determined once root cause has been fully identified.
- resolved Sep 11, 2025, 02:02 PM UTC
Impact as Reported: In the US2 Data Center, access to Concur Expense, Concur Request, and Concur Travel through the SAP Concur website and SAP Concur mobile app was below expected level. After logging in, affected users may have encountered a home page with tile alerts indicating service disruption. Root cause: The incident response team has identified that an update to a network component part of the home page service inadvertently introduce a defect causing increased memory utilization that had not manifested during pre-production testing. The increased memory utilization briefly caused some of the calls processed thorugh the home page service to time out and result in customer disurption until the service capacity automatically scaled up and restored service.
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