Sanity incident
Content Agent and Canvas experiencing elevated error rates
Resolved after 14 minutes, affecting Content Agent and Canvas, on February 3, 2026.
A fix has been implemented at provider level. This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.
Affected components
Update timeline
- investigating Feb 03, 2026, 03:54 PM UTC
We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
- identified Feb 03, 2026, 03:57 PM UTC
The issue in our upstream AI provider has been identified and a fix is being implemented.
- resolved Feb 03, 2026, 04:08 PM UTC
A fix has been implemented at provider level. This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.
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