Samsara incident

Safety Features Not Visible for Tag-scoped Admins

Resolved after 1 hour 41 minutes, affecting Safety / Cameras, on March 6, 2026.

resolved Mar 06, 2026, 05:05 PM UTC

The issue affecting access to the safety-related areas in the UI for tag-scoped admin permissions has been resolved. Full access to all safety features has been restored. We appreciate your patience while our team worked to resolve this issue.

Started
Mar 06, 2026, 03:23 PM UTC
Resolved
Mar 06, 2026, 05:05 PM UTC
Duration
1h 41m
Detected by Pingoru
Mar 06, 2026, 03:23 PM UTC

Affected components

Safety / Cameras

Update timeline

  1. investigating Mar 06, 2026, 03:23 PM UTC

    We are currently investigating an issue where admins using custom roles with tag-scoped permissions are unable to access the Safety Inbox, Safety tab, and other safety-related areas in the UI. Our team is actively working to identify the root cause and restore expected access.

  2. investigating Mar 06, 2026, 04:36 PM UTC

    We are actively working to restore full access to all safety features. As a temporary workaround, impacted users can retrieve videos from a vehicle’s trip timeline by selecting “Retrieve Video.

  3. resolved Mar 06, 2026, 05:05 PM UTC

    The issue affecting access to the safety-related areas in the UI for tag-scoped admin permissions has been resolved. Full access to all safety features has been restored. We appreciate your patience while our team worked to resolve this issue.

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