Samanage incident
New tickets that were created are not appearing in the Service Desk UI
Resolved after 4 hours 45 minutes, affecting Application (APAC), on January 12, 2026.
We are currently investigating an issue affecting the Service Desk in the AU Data Center. New tickets are not appearing in the UI. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Affected components
Update timeline
- investigating Jan 12, 2026, 07:43 AM UTC
We are currently investigating an issue affecting the Service Desk in the AU Data Center. New tickets are not appearing in the UI. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
- resolved Jan 12, 2026, 12:28 PM UTC
This issue has been resolved.
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