Samanage incident
Overlapping Text Fields in Incident/Service Request Tickets
Resolved after 4 hours 15 minutes, affecting Application (North America) and Application (EMEA), on March 18, 2026.
We have completed the deployment of the fix for this issue and will continue to monitor the situation to ensure stability.
Affected components
Update timeline
- investigating Mar 18, 2026, 09:14 AM UTC
We have received reports of overlapping text fields in Incident/Service Request tickets and are currently investigating the issue.
- identified Mar 18, 2026, 09:46 AM UTC
We have identified the cause of the overlapping text fields and are currently working on a fix. We will provide updates as soon as progress is made. Thank you for your patience and understanding.
- identified Mar 18, 2026, 11:52 AM UTC
We are still working on fixing the issue. We will continue to monitor the situation and provide updates as they become available.
- identified Mar 18, 2026, 11:57 AM UTC
We will deploy a fix shortly. We will provide an update once it has been deployed.
- identified Mar 18, 2026, 12:26 PM UTC
We are in the process of deploying the fix. We will keep you updated as progress continues.
- monitoring Mar 18, 2026, 12:47 PM UTC
We have completed the deployment of the fix for this issue and will continue to monitor the situation to ensure stability.
- resolved Mar 18, 2026, 01:30 PM UTC
This issue has been resolved.
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