Resolved after 2 hours 48 minutes, affecting Application (North America), on April 25, 2025.
A fix has been deployed to production. We will continue to monitor the app's performance.
Affected components
Update timeline
- investigating Apr 25, 2025, 03:13 PM UTC
We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
- identified Apr 25, 2025, 04:01 PM UTC
We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.
- monitoring Apr 25, 2025, 04:48 PM UTC
A fix has been deployed to production. We will continue to monitor the app's performance.
- resolved Apr 25, 2025, 06:01 PM UTC
This incident has been resolved.
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