Salt Edge incident
Data Enrichment: elevated error rates / performance degradation
Resolved after 3 hours 9 minutes, affecting Data Enrichment, on June 23, 2025.
A fix has been implemented, and we are currently monitoring the system to ensure everything is functioning as expected.
Affected components
Update timeline
- investigating Jun 23, 2025, 02:52 PM UTC
Some customers may be experiencing errors such as “Socket timeout, unable to connect to server” starting from 14:08 UTC. Our team is actively investigating a potential performance degradation and will provide updates as soon as more information becomes available.
- identified Jun 23, 2025, 04:13 PM UTC
The issue has been identified. Our team is currently working on implementing a fix.
- monitoring Jun 23, 2025, 05:58 PM UTC
A fix has been implemented, and we are currently monitoring the system to ensure everything is functioning as expected.
- resolved Jun 23, 2025, 06:01 PM UTC
This incident has been resolved.
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