SafeNet Trusted Access EU/US incident
Classic - Radius Service Incident
Resolved after 3 hours 11 minutes, affecting Authentication Services and Admin Consoles and 1 more, on December 5, 2024.
The incident has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Affected components
Update timeline
- investigating Dec 05, 2024, 05:42 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. Issues with RADIUS will impede your access to VPN and other network assets. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
- investigating Dec 05, 2024, 05:52 PM UTC
We are continuing to investigate the issue.
- identified Dec 05, 2024, 06:45 PM UTC
We are implementing mitigating steps to restore the Radius service to normal operational state. We are hoping to see positive results shortly. We will provide updates as they become available.
- monitoring Dec 05, 2024, 08:25 PM UTC
We have seen the service stabilize. We are continuing to monitor and test to ensure continued stability.
- resolved Dec 05, 2024, 08:54 PM UTC
The incident has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Your product runs on more than SafeNet Trusted Access EU/US
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services