SafeNet Trusted Access EU/US incident
Classic - Radius Authentication Services Incident
Resolved after 1 hour 30 minutes, affecting Authentication Services and Admin Consoles and 1 more, on December 5, 2024.
Our testing and continued monitoring has given us confidence that the environment has recovered. We will now close this incident.
Affected components
Update timeline
- investigating Dec 05, 2024, 10:55 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Radius Authentication Services. It appears we now have a reoccurrence of the event that degraded Radius services earlier. We are again working towards implementing further steps to mitigate the issue. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Dec 05, 2024, 11:46 PM UTC
We have taken restorative steps and are currently testing.
- resolved Dec 06, 2024, 12:25 AM UTC
Our testing and continued monitoring has given us confidence that the environment has recovered. We will now close this incident.
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