SafeNet Trusted Access EU/US incident

All Regions - Degraded E-mail Delivery

Resolved after 20 minutes, affecting End User Services and End User Services and 1 more, on August 22, 2025.

resolved Aug 22, 2025, 05:25 PM UTC

Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

Started
Aug 22, 2025, 05:04 PM UTC
Resolved
Aug 22, 2025, 05:25 PM UTC
Duration
20m
Detected by Pingoru
Aug 22, 2025, 05:04 PM UTC

Affected components

End User ServicesEnd User ServicesEnd User Services

Update timeline

  1. identified Aug 22, 2025, 05:04 PM UTC

    Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

  2. resolved Aug 22, 2025, 05:25 PM UTC

    Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

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