US - Admin Console and Authentication Services Incident

Update timeline

1. investigating Sep 17, 2025, 01:40 AM UTC

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. investigating Sep 17, 2025, 01:41 AM UTC

   We are continuing to investigate this issue.

3. investigating Sep 17, 2025, 01:47 AM UTC

   We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

4. investigating Sep 17, 2025, 01:49 AM UTC

   We are continuing to investigate this issue.

5. investigating Sep 17, 2025, 01:51 AM UTC

   We are continuing to investigate this issue.

6. monitoring Sep 17, 2025, 01:56 AM UTC

   After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

7. resolved Sep 17, 2025, 02:12 AM UTC

   The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

8. postmortem Sep 22, 2025, 05:09 PM UTC

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)