EU Incident - Admin Console, API & Authentication Services

Update timeline

1. investigating Sep 03, 2026, 05:52 AM UTC

   menu EU Incident - Console Access, API and Authentication Impact Critical Incident history Postmortem 1 DAY AGO (5:07 UTC) Resolved Our corrective actions had a positive effect, and all services are operating within expected parameters. We will now close this incident. EU Service Zone - Authentication Services EU Service Zone - Admin Consoles EU Service Zone - Push Delivery EU Service Zone - Management 1 DAY AGO (4:38 UTC) Identified We have taken corrective action, and services appear to be normalizing. We are investigating further and will provide updates as they become available. EU Service Zone - Authentication Services EU Service Zone - Admin Consoles EU Service Zone - Push Delivery EU Service Zone - Management 1 DAY AGO (4:34 UTC) Investigating The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available

2. investigating Sep 03, 2026, 07:11 AM UTC

   We are currently performing backend configuration changes to improve the situation and work towards a resolution. Further updates will be provided as they become available.

3. monitoring Sep 03, 2026, 07:44 AM UTC

   Our core SLA services have been restored and are performing at nominal levels. Our team remains actively engaged and is continuing to work towards a full resolution. Further updates will be provided as developments unfold

4. monitoring Sep 03, 2026, 08:02 AM UTC

   The Admin Console and Authentication Services have been restored and are currently up and running. Active monitoring is ongoing to ensure sustained performance at nominal levels.

5. resolved Sep 03, 2026, 08:18 AM UTC

   This incident has been resolved.

6. postmortem Sep 10, 2026, 09:22 PM UTC

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)