Rydoo incident

Issues with expense overview/details on Web

Resolved after 3 hours 40 minutes, affecting Expense, on January 7, 2026.

identified Jan 07, 2026, 12:55 PM UTC

Some users are currently experiencing issues loading the expense overview and details on the web app. The mobile app works fine. A temporary workaround if your expenses are not loading on the web app: - Use an incognito/private window. - Use the mobile app. (This does not solve some projects/custom fields that might not be loading on the expense details in web.) Our team is actively working on a full solution, and we will provide updates as soon as we have more information.

Started
Jan 07, 2026, 12:55 PM UTC
Resolved
Jan 07, 2026, 04:35 PM UTC
Duration
3h 40m
Detected by Pingoru
Jan 07, 2026, 12:55 PM UTC

Affected components

Expense

Update timeline

  1. identified Jan 07, 2026, 12:55 PM UTC

    Some users are currently experiencing issues loading the expense overview and details on the web app. The mobile app works fine. A temporary workaround if your expenses are not loading on the web app: - Use an incognito/private window. - Use the mobile app. (This does not solve some projects/custom fields that might not be loading on the expense details in web.) Our team is actively working on a full solution, and we will provide updates as soon as we have more information.

  2. resolved Jan 07, 2026, 04:35 PM UTC

    The issue has been fully resolved. No workarounds needed.

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