Resolved after 4 hours 6 minutes, affecting Gift Processing, on August 31, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Update timeline
- investigating Aug 31, 2026, 09:54 AM UTC
We are currently investigating an issue causing some orders of National Book Tokens UK (NBT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Aug 31, 2026, 01:01 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Aug 31, 2026, 02:01 PM UTC
This incident has been resolved.
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