Resolved after 54 days 19 hours, affecting Gift Processing, on August 30, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Gift Processing
Update timeline
- investigating Aug 30, 2026, 02:15 PM UTC
We are currently investigating an issue causing some orders of Sephora PL (SEPH-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 08, 2026, 09:09 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
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