Runa incident

Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX orders are failing

Resolved after 66 days 17 hours, affecting Gift Processing, on August 18, 2026.

investigating Aug 18, 2026, 03:28 PM UTC

We are currently investigating an issue causing some orders of Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX (CINEBO-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started: Aug 18, 2026, 03:28 PM UTC
Resolved: Oct 24, 2026, 08:39 AM UTC
Duration: 66d 17h
Detected by Pingoru: Aug 18, 2026, 03:28 PM UTC

Affected components

Gift Processing

Update timeline

investigating Aug 18, 2026, 03:28 PM UTC

We are currently investigating an issue causing some orders of Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX (CINEBO-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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