Runa incident

Sainsbury's UK orders are failing

Resolved after 5 hours 51 minutes, affecting Gift Processing, on July 28, 2026.

monitoring Jul 28, 2026, 11:15 PM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Jul 28, 2026, 06:23 PM UTC
Resolved
Jul 29, 2026, 12:15 AM UTC
Duration
5h 51m
Detected by Pingoru
Jul 28, 2026, 06:23 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Jul 28, 2026, 06:23 PM UTC

    We are currently investigating an issue causing some orders of Sainsbury's UK (SAINS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Jul 28, 2026, 11:15 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Jul 29, 2026, 12:15 AM UTC

    This incident has been resolved.

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