Runa incident

Cinépolis: Boleto Tradicional de Lunes a Jueves MX orders are failing

Resolved after 12 days 21 hours, affecting Gift Processing, on July 23, 2026.

investigating Jul 23, 2026, 12:24 AM UTC

We are currently investigating an issue causing some orders of Cinépolis: Boleto Tradicional de Lunes a Jueves MX (CINELJ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started: Jul 23, 2026, 12:24 AM UTC
Resolved: Aug 04, 2026, 10:09 PM UTC
Duration: 12d 21h
Detected by Pingoru: Jul 23, 2026, 12:24 AM UTC

Affected components

Gift Processing

Update timeline

investigating Jul 23, 2026, 12:24 AM UTC

We are currently investigating an issue causing some orders of Cinépolis: Boleto Tradicional de Lunes a Jueves MX (CINELJ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
resolved Aug 04, 2026, 10:09 PM UTC

This incident has been resolved.

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