Runa incident

Cinépolis Dulcería: Combo palomitas de mantequilla med y un refresco med de cualquier sabor MX orders are failing

Resolved after 13 days 17 hours, affecting Gift Processing, on July 23, 2026.

investigating Jul 23, 2026, 12:24 AM UTC

We are currently investigating an issue causing some orders of Cinépolis Dulcería: Combo palomitas de mantequilla med y un refresco med de cualquier sabor MX (CINEDP-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started: Jul 23, 2026, 12:24 AM UTC
Resolved: Aug 05, 2026, 05:58 PM UTC
Duration: 13d 17h
Detected by Pingoru: Jul 23, 2026, 12:24 AM UTC

Affected components

Gift Processing

Update timeline

investigating Jul 23, 2026, 12:24 AM UTC

We are currently investigating an issue causing some orders of Cinépolis Dulcería: Combo palomitas de mantequilla med y un refresco med de cualquier sabor MX (CINEDP-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
resolved Aug 05, 2026, 05:58 PM UTC

This incident has been resolved.

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