Runa incident

Cinépolis: Boleto Tradicional de Lunes a Viernes MX orders are failing

Resolved after 14 days 3 hours, affecting Gift Processing, on July 21, 2026.

investigating Jul 21, 2026, 06:43 PM UTC

We are currently investigating an issue causing some orders of Cinépolis: Boleto Tradicional de Lunes a Viernes MX (CINELV-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started: Jul 21, 2026, 06:43 PM UTC
Resolved: Aug 04, 2026, 10:09 PM UTC
Duration: 14d 3h
Detected by Pingoru: Jul 21, 2026, 06:43 PM UTC

Affected components

Gift Processing

Update timeline

investigating Jul 21, 2026, 06:43 PM UTC

We are currently investigating an issue causing some orders of Cinépolis: Boleto Tradicional de Lunes a Viernes MX (CINELV-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
resolved Aug 04, 2026, 10:09 PM UTC

This incident has been resolved.

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