Runa incident

Amazon AU orders are failing

Resolved after 1 day 6 hours, affecting Gift Processing, on July 6, 2026.

monitoring Jul 08, 2026, 04:29 AM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Jul 06, 2026, 11:16 PM UTC
Resolved
Jul 08, 2026, 05:29 AM UTC
Duration
1d 6h
Detected by Pingoru
Jul 06, 2026, 11:16 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Jul 06, 2026, 11:16 PM UTC

    We are currently investigating an issue causing some orders of Amazon AU (AMZ-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Jul 08, 2026, 04:29 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Jul 08, 2026, 05:29 AM UTC

    This incident has been resolved.

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