Resolved after 4 days 16 hours, affecting Gift Processing, on July 5, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Update timeline
- investigating Jul 05, 2026, 10:05 AM UTC
We are currently investigating an issue causing some orders of Glassons AU (GLA-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jul 10, 2026, 01:16 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Jul 10, 2026, 02:16 AM UTC
This incident has been resolved.
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