Runa incident

Carrefour PL orders are failing

Resolved after 7 hours 4 minutes, affecting Gift Processing, on July 2, 2026.

monitoring Jul 02, 2026, 03:00 PM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Jul 02, 2026, 08:55 AM UTC
Resolved
Jul 02, 2026, 04:00 PM UTC
Duration
7h 4m
Detected by Pingoru
Jul 02, 2026, 08:55 AM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Jul 02, 2026, 08:55 AM UTC

    We are currently investigating an issue causing some orders of Carrefour PL (CFOUR-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Jul 02, 2026, 03:00 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Jul 02, 2026, 04:00 PM UTC

    This incident has been resolved.

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