Runa incident

Cultura FR orders are failing

Resolved after 2 hours 37 minutes, affecting Gift Processing, on June 10, 2026.

monitoring Jun 11, 2026, 12:37 AM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Jun 10, 2026, 10:59 PM UTC
Resolved
Jun 11, 2026, 01:37 AM UTC
Duration
2h 37m
Detected by Pingoru
Jun 10, 2026, 10:59 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Jun 10, 2026, 10:59 PM UTC

    We are currently investigating an issue causing some orders of Cultura FR (CLTRA-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Jun 11, 2026, 12:37 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Jun 11, 2026, 01:37 AM UTC

    This incident has been resolved.

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