Runa incident

Ticketmaster UK orders are failing

Resolved after 3 days 20 hours, affecting Gift Processing, on June 4, 2026.

monitoring Jun 08, 2026, 05:10 PM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Jun 04, 2026, 09:48 PM UTC
Resolved
Jun 08, 2026, 06:10 PM UTC
Duration
3d 20h
Detected by Pingoru
Jun 04, 2026, 09:48 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Jun 04, 2026, 09:48 PM UTC

    We are currently investigating an issue causing some orders of Ticketmaster UK (TKM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Jun 08, 2026, 05:10 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Jun 08, 2026, 06:10 PM UTC

    This incident has been resolved.

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