Resolved after 107 days 23 hours, affecting Gift Processing, on January 6, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Update timeline
- investigating Jan 06, 2026, 11:34 AM UTC
We are currently investigating an issue causing some orders of The White Company UK (TWC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Apr 24, 2026, 09:51 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Apr 24, 2026, 10:51 AM UTC
This incident has been resolved.
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