Runa incident

HelloFresh DE orders are failing

Resolved after 5 minutes, affecting Gift Processing, on May 29, 2026.

investigating May 29, 2026, 02:31 PM UTC

We are currently investigating an issue causing some orders of HelloFresh DE (HFRESH-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started
May 29, 2026, 02:31 PM UTC
Resolved
May 29, 2026, 02:36 PM UTC
Duration
5m
Detected by Pingoru
May 29, 2026, 02:31 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 29, 2026, 02:31 PM UTC

    We are currently investigating an issue causing some orders of HelloFresh DE (HFRESH-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved May 29, 2026, 02:36 PM UTC

    This incident has been resolved.

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