Resolved after 211 days 4 hours, affecting Gift Processing, on March 18, 2026.
We are currently investigating an issue causing some orders of Joy Alukkas Diamond IN (JOYD-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Affected components
Gift Processing
Update timeline
- investigating Mar 18, 2026, 06:17 AM UTC
We are currently investigating an issue causing some orders of Joy Alukkas Diamond IN (JOYD-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved Oct 15, 2026, 11:05 AM UTC
This incident has been resolved.
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