Runa incident
Visa® Reward Virtual Account, 6 Month Expiration CA orders are failing
Resolved after 11 hours 35 minutes, affecting Gift Processing, on May 20, 2026.
We are currently investigating an issue causing some orders of Visa® Reward Virtual Account, 6 Month Expiration CA (VISA-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Affected components
Update timeline
- investigating May 20, 2026, 07:28 PM UTC
We are currently investigating an issue causing some orders of Visa® Reward Virtual Account, 6 Month Expiration CA (VISA-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring May 20, 2026, 07:28 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating May 20, 2026, 07:28 PM UTC
We are currently investigating an issue causing some orders of Visa® Reward Virtual Account, 6 Month Expiration CA (VISA-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved May 21, 2026, 07:03 AM UTC
This incident has been resolved.
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