Runa incident

Kinepolis Food & Drink Voucher BE orders are failing

Resolved after 23 days 7 hours, affecting Gift Processing, on April 22, 2026.

investigating Apr 22, 2026, 10:39 AM UTC

We are currently investigating an issue causing some orders of Kinepolis Food & Drink Voucher BE (KINPOL-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started: Apr 22, 2026, 10:39 AM UTC
Resolved: May 15, 2026, 05:49 PM UTC
Duration: 23d 7h
Detected by Pingoru: Apr 22, 2026, 10:39 AM UTC

Affected components

Gift Processing

Update timeline

investigating Apr 22, 2026, 10:39 AM UTC

We are currently investigating an issue causing some orders of Kinepolis Food & Drink Voucher BE (KINPOL-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
resolved May 15, 2026, 05:49 PM UTC

This incident has been resolved.

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