Runa incident

Shein NZ orders are failing

Resolved after 156 days 2 hours, affecting Gift Processing, on May 17, 2026.

investigating May 17, 2026, 09:44 AM UTC

We are currently investigating an issue causing some orders of Shein NZ (SHE-NZ) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started: May 17, 2026, 09:44 AM UTC
Resolved: Oct 20, 2026, 12:09 PM UTC
Duration: 156d 2h
Detected by Pingoru: May 17, 2026, 09:44 AM UTC

Affected components

Gift Processing

Update timeline

investigating May 17, 2026, 09:44 AM UTC

We are currently investigating an issue causing some orders of Shein NZ (SHE-NZ) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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