Resolved after 1 day 12 hours, affecting Gift Processing, on May 10, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Update timeline
- investigating May 10, 2026, 10:57 AM UTC
We are currently investigating an issue causing some orders of Hotels.com AU (HCOM-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring May 11, 2026, 10:48 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved May 11, 2026, 11:48 PM UTC
This incident has been resolved.
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