Resolved after 19 days 10 hours, affecting Gift Processing, on May 8, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Update timeline
- investigating May 08, 2026, 09:25 PM UTC
We are currently investigating an issue causing some orders of Global Experiences Card UK (GEC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring May 28, 2026, 07:14 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved May 28, 2026, 08:14 AM UTC
This incident has been resolved.
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