Resolved after 416 days 19 hours, affecting Gift Processing, on August 29, 2025.
We are currently investigating an issue causing some orders of Jones The Grocer AE (JON-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Affected components
Gift Processing
Update timeline
- investigating Aug 29, 2025, 01:51 PM UTC
We are currently investigating an issue causing some orders of Jones The Grocer AE (JON-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved Oct 20, 2026, 09:30 AM UTC
This incident has been resolved.
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