Runa incident

Xsolla US orders are failing

Resolved after 5 hours, affecting United States, on October 1, 2026.

investigating Oct 01, 2026, 10:34 AM UTC

We are currently investigating an issue causing some orders of Xsolla US (XSOLLA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started
Oct 01, 2026, 10:34 AM UTC
Resolved
Oct 01, 2026, 03:34 PM UTC
Duration
5h
Detected by Pingoru
Oct 01, 2026, 10:34 AM UTC

Affected components

United States

Update timeline

  1. investigating Oct 01, 2026, 10:34 AM UTC

    We are currently investigating an issue causing some orders of Xsolla US (XSOLLA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved Oct 01, 2026, 03:34 PM UTC

    This incident has been resolved.

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