Runa incident

Steam PL orders are failing

Resolved after 1 day 7 hours, affecting Poland, on September 23, 2026.

monitoring Sep 24, 2026, 12:21 PM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Sep 23, 2026, 05:46 AM UTC
Resolved
Sep 24, 2026, 01:22 PM UTC
Duration
1d 7h
Detected by Pingoru
Sep 23, 2026, 05:46 AM UTC

Affected components

Poland

Update timeline

  1. investigating Sep 23, 2026, 05:46 AM UTC

    We are currently investigating an issue causing some orders of Steam PL (STEAM-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 24, 2026, 12:21 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Sep 24, 2026, 01:22 PM UTC

    This incident has been resolved.

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