Resolved after 2 hours 49 minutes, affecting Canada, on September 19, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Update timeline
- investigating Sep 19, 2026, 02:42 AM UTC
We are currently investigating an issue causing some orders of Google Play CA (PLAY-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 19, 2026, 04:32 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Sep 19, 2026, 05:32 AM UTC
This incident has been resolved.
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