Runa incident

CASASBAHIA.COM BR orders are failing

Resolved after 5 days, affecting Brazil, on September 13, 2026.

monitoring Sep 18, 2026, 09:31 PM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Sep 13, 2026, 09:37 PM UTC
Resolved
Sep 18, 2026, 10:31 PM UTC
Duration
5d
Detected by Pingoru
Sep 13, 2026, 09:37 PM UTC

Affected components

Brazil

Update timeline

  1. investigating Sep 13, 2026, 09:37 PM UTC

    We are currently investigating an issue causing some orders of CASASBAHIA.COM BR (CSBH-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 18, 2026, 09:31 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Sep 18, 2026, 10:31 PM UTC

    This incident has been resolved.

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