Runa incident

Cinépolis VIP: Boleto VIP de Lunes a Viernes MX orders are failing

Resolved after 19 days 6 hours, affecting Mexico, on September 11, 2026.

investigating Sep 11, 2026, 07:08 AM UTC

We are currently investigating an issue causing some orders of Cinépolis VIP: Boleto VIP de Lunes a Viernes MX (CINEVL-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started: Sep 11, 2026, 07:08 AM UTC
Resolved: Sep 30, 2026, 01:37 PM UTC
Duration: 19d 6h
Detected by Pingoru: Sep 11, 2026, 07:08 AM UTC

Affected components

Mexico

Update timeline

investigating Sep 11, 2026, 07:08 AM UTC

We are currently investigating an issue causing some orders of Cinépolis VIP: Boleto VIP de Lunes a Viernes MX (CINEVL-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
resolved Sep 30, 2026, 01:37 PM UTC

This incident has been resolved.

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