Runa incident

Matalan UK orders are failing

Resolved after 6 hours 21 minutes, affecting United Kingdom, on September 10, 2026.

monitoring Sep 10, 2026, 07:24 PM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Sep 10, 2026, 02:03 PM UTC
Resolved
Sep 10, 2026, 08:24 PM UTC
Duration
6h 21m
Detected by Pingoru
Sep 10, 2026, 02:03 PM UTC

Affected components

United Kingdom

Update timeline

  1. investigating Sep 10, 2026, 02:03 PM UTC

    We are currently investigating an issue causing some orders of Matalan UK (MATLAN-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 10, 2026, 07:24 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Sep 10, 2026, 08:24 PM UTC

    This incident has been resolved.

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