Resolved after 1 day 18 hours, affecting United Kingdom, on September 9, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:46 PM UTC
We are currently investigating an issue causing some orders of Selfridges UK (SLFRDG-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 11, 2026, 09:23 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Sep 11, 2026, 10:23 AM UTC
This incident has been resolved.
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