Resolved after 8 hours 30 minutes, affecting Data Processing Pipeline (US) and Data Processing Pipeline (EU), on August 21, 2025.
The incident has been resolved. Changes made to determine how event_source is set to TikTok events broke the deliveries for its server SDK sources. Change has been reverted and failures have been replayed for all customers with configured backup
Affected components
Update timeline
- investigating Aug 22, 2025, 01:41 PM UTC
We are currently investigating the issue around failures for TikTok destinations
- identified Aug 22, 2025, 01:42 PM UTC
The issue has been identified and rollback is in progress
- resolved Aug 22, 2025, 01:44 PM UTC
The incident has been resolved. Changes made to determine how event_source is set to TikTok events broke the deliveries for its server SDK sources. Change has been reverted and failures have been replayed for all customers with configured backup
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