Resolved after 1 hour 20 minutes, affecting section-246451 (Phone Call Delivery) and section-246451 (SMS Message Delivery), on October 20, 2025.
We have detected a degradation affecting the following service component(s): Phone Call Delivery, SMS Message Delivery. User reports indicate issues in the Amazon Web Services (AWS) – US-East-1 region that are impacting Rublon MFA’s SMS Passcode, SMS Link and Phone Call authentication methods, as well as phone number enrollment. At this time, the root cause lies within AWS’s infrastructure, and our systems are dependent on their resolution. Our team is monitoring the situation closely and awaiting updates from AWS. We will communicate further as soon as more information becomes available. Thank you for your patience and understanding during this service disruption.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:03 AM UTC
We have detected a degradation affecting the following service component(s): Phone Call Delivery, SMS Message Delivery. User reports indicate issues in the Amazon Web Services (AWS) – US-East-1 region that are impacting Rublon MFA’s SMS Passcode, SMS Link and Phone Call authentication methods, as well as phone number enrollment. At this time, the root cause lies within AWS’s infrastructure, and our systems are dependent on their resolution. Our team is monitoring the situation closely and awaiting updates from AWS. We will communicate further as soon as more information becomes available. Thank you for your patience and understanding during this service disruption.
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