Routable incident

Increased failures in payment processing

Resolved after 4 hours 25 minutes, affecting Web Application UI and Sandbox UI and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 02:58 PM UTC

Cloudflare has implemented a fix. We will continue to monitor systems.

Started
Nov 18, 2025, 02:08 PM UTC
Resolved
Nov 18, 2025, 06:34 PM UTC
Duration
4h 25m
Detected by Pingoru
Nov 18, 2025, 02:08 PM UTC

Affected components

Web Application UISandbox UIRoutable APISandbox API

Update timeline

  1. identified Nov 18, 2025, 02:08 PM UTC

    We are seeing an increase in payment processing failures due to an outage affecting our providers.

  2. identified Nov 18, 2025, 02:40 PM UTC

    We are seeing an increase in payment processing failures due to an outage affecting our providers. This is related to the ongoing Cloudflare outage.

  3. monitoring Nov 18, 2025, 02:58 PM UTC

    Cloudflare has implemented a fix. We will continue to monitor systems.

  4. resolved Nov 18, 2025, 06:34 PM UTC

    This incident has been resolved.

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