Routable incident

Increased rate of delayed transfers

Resolved after 1 hour 46 minutes, affecting Web Application UI and Routable API, on March 21, 2025.

monitoring Mar 21, 2025, 11:01 PM UTC

The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them.

Started
Mar 21, 2025, 09:49 PM UTC
Resolved
Mar 21, 2025, 11:35 PM UTC
Duration
1h 46m
Detected by Pingoru
Mar 21, 2025, 09:49 PM UTC

Affected components

Web Application UIRoutable API

Update timeline

  1. investigating Mar 21, 2025, 09:49 PM UTC

    Some transfers are delayed due an underlying provider issue. The team is investigating the issue now.

  2. monitoring Mar 21, 2025, 11:01 PM UTC

    The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them.

  3. resolved Mar 21, 2025, 11:35 PM UTC

    This incident has been resolved.

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