Rivo incident
Login Code Emails Not Processing due to 3rd party email validation service issue
Resolved on December 27, 2024.
To prevent this from happening in the future, we've implemented automatic failover if any external service around email login should fail in the future.
Update timeline
- resolved Dec 28, 2024, 02:42 PM UTC
From 2PM - 7PM on 27th Dec 2024 our 3rd party email validation service was experiencing intermittent issues. At 7:22PM we switched to an alternative backup provider to resolve the issue. To prevent this from happening in the future, we've implemented automatic failover if any external service around email login should fail in the future.
- postmortem Dec 28, 2024, 02:50 PM UTC
To prevent this from happening in the future, we've implemented automatic failover if any external service around email login should fail in the future.
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