Resolved after 3 hours 28 minutes, on October 25, 2024.
We are currently experiencing an issue with our SMS provider, impacting SMS notifications being sent to customers for Account Secure customers utilizing SMS challenge notifications. Components: Account Secure Locations: SMS Notifications We are working with them to have this resolved as soon as possible. Timeline: • October 25, 2024 2:40PM UTC - [Investigating] SMS provider issue detected • October 25, 2024 6:08PM UTC - [Resolved] Service restored, all systems stable
Update timeline
- resolved Sep 01, 2025, 09:50 AM UTC
We are currently experiencing an issue with our SMS provider, impacting SMS notifications being sent to customers for Account Secure customers utilizing SMS challenge notifications. Components: Account Secure Locations: SMS Notifications We are working with them to have this resolved as soon as possible. Timeline: • October 25, 2024 2:40PM UTC - [Investigating] SMS provider issue detected • October 25, 2024 6:08PM UTC - [Resolved] Service restored, all systems stable
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