Riskified incident
Control Center: Order decisions not displaying in real time
Resolved after 3 hours 1 minute, on October 28, 2024.
Starting October 28th, 1:30PM UTC we experience an issue where some orders' status, actions and performance visibility are not fully available in the Control Center. Components: Control Center Locations: Control Center Some recover flows might experience degraded availability. Analysis, decisioning and notifications are not affected and fully stable. Our development team identified the issue and are working on a solution to ensure ongoing visibility. Timeline: • October 28, 2024 3:07PM UTC - [Identified] Issue identified affecting visibility • October 28, 2024 3:09PM UTC - [Monitoring] Issue resolved, lag being consumed • October 28, 2024 4:31PM UTC - [Resolved] Full visibility restored Please reach out to [email protected] for any further inquiries.
Update timeline
- resolved Sep 01, 2025, 09:50 AM UTC
Starting October 28th, 1:30PM UTC we experience an issue where some orders' status, actions and performance visibility are not fully available in the Control Center. Components: Control Center Locations: Control Center Some recover flows might experience degraded availability. Analysis, decisioning and notifications are not affected and fully stable. Our development team identified the issue and are working on a solution to ensure ongoing visibility. Timeline: • October 28, 2024 3:07PM UTC - [Identified] Issue identified affecting visibility • October 28, 2024 3:09PM UTC - [Monitoring] Issue resolved, lag being consumed • October 28, 2024 4:31PM UTC - [Resolved] Full visibility restored Please reach out to [email protected] for any further inquiries.
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