Riskified incident

Control Center Visibility Issues

Resolved after 7 hours 16 minutes, on December 2, 2024.

resolved Sep 01, 2025, 09:50 AM UTC

We are experiencing visibility issues with our Control Center Performance Overview dashboard. Components: Control Center Locations: Control Center Affected: Performance Overview dashboard IMPORTANT: Order decisions are not affected, and order notifications are being sent as expected. Timeline: • December 2, 2024 5:08PM UTC - [Identified] Visibility issues detected • December 2, 2024 8:04PM UTC - [Monitoring] Fix in progress for affected orders • December 3, 2024 12:24AM UTC - [Resolved] Dashboard fully restored

Started
Dec 02, 2024, 05:08 PM UTC
Resolved
Dec 03, 2024, 12:24 AM UTC
Duration
7h 16m
Detected by Pingoru
Dec 02, 2024, 05:08 PM UTC

Update timeline

  1. resolved Sep 01, 2025, 09:50 AM UTC

    We are experiencing visibility issues with our Control Center Performance Overview dashboard. Components: Control Center Locations: Control Center Affected: Performance Overview dashboard IMPORTANT: Order decisions are not affected, and order notifications are being sent as expected. Timeline: • December 2, 2024 5:08PM UTC - [Identified] Visibility issues detected • December 2, 2024 8:04PM UTC - [Monitoring] Fix in progress for affected orders • December 3, 2024 12:24AM UTC - [Resolved] Dashboard fully restored

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